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samsung middle east Support Ticket - Mansoura - Unexpected support

samsung middle east Support Ticket - Mansoura

Unexpected support

Created By: muneermam's Picture muneermam Last Reply: muneermam's Picture muneermam
Priority Level: [Emergency] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: N/A Replies: 0

I am a Professor of Electronic Engineering at Mansoura University, Egypt. I am also the Director the Communications & Information Technology Center at the same University. I purchased a laptop (Samsung ultra series 5 ) from computer shop at Mansoura and after about 17 days I found one of the keyboard buttons (v key) is malfunctioning.

When I reported this problem to the shop, they tested the machine and they agree that there is really a problem. I asked them to replace the machine but they refused and insist that it should go through the normal maintenance routine. Off-course I refused such solution. I am sure that this is not the right policy of a great firm like Samsung.
It is not accepted that a new machine after 15 to 20 days is going to be opened and maintained.
In my carrier I am involved most of the time in developing software and such keyboard key is very annoying to me.

Waiting for your response.
Thanks
Prof. Muneer Abdul-Razzak
Mobile 00201141555556
eMail muneer@mans.edu.eg


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